See also Locate the Microsoft Clearinghouse Telephone Number for Your Country or Region. For product support, visit the Microsoft online support website at, or contact your technical support provider. Remote Desktop Licensing customer service center representatives cannot provide technical support for your Remote Desktop license server. Continue through the wizard until presented with the telephone number of the customer service center nearest you. Open your RD Licensing Manager, right click on your server and select Manage Licenses. To start the Licensing Wizard, on the Action menu, click Activate Server or Install Licenses. Be sure you have your licensing information. Microsoft Remote Desktop Services The users connect to the RDS server through RDP and I dont see that the RD Licensing Manager assigns a license to the connected users, there are always the same number of licenses available in the RD License manager. When you go to Server Manager > Tools > Remote Desktop Services > Remote Desktop Licensing Manger - that should point to the RDS licensing server in the network, or - give you the option to Connect > Connect to License Server - and enter in the licensing server. To set your connection method to “Telephone,” on the View menu, click Properties, and then click the Connection Method tab. Open the Remote Desktop Licensing Manager tool. In Remote Desktop Licensing Manager right-click the license server, click Create Report, and then click Per User CAL Usage. To find the number of a customer service representative: If you are having problems with this website, with activating your license server, or with installing client access licenses, contact a Remote Desktop Licensing customer service representative.
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